Sr. Help Desk Tech

Summary: Seeking a Senior Help Desk Technician to provide advanced technical support, troubleshoot complex IT issues, and ensure compliance with industry regulations.

• Requirements:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field
  • 5+ years of IT support experience in a regulated manufacturing environment
  • Strong knowledge of Windows OS, Active Directory, Office 365, and networking fundamentals
  • Experience with ticketing systems (e.g., Track-It)
  • Familiarity with FDA regulations, HIPAA, and GxP compliance

• Preferred Skills:

  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator
  • Experience with ERP systems (e.g., IQMS, SAP, Oracle) and manufacturing software
  • Knowledge of cybersecurity best practices

• Responsibilities:

  • Serve as escalation point for Tier 1 and Tier 2 support issues
  • Troubleshoot and resolve complex technical problems related to desktops, laptops, printers, mobile devices, and network connectivity
  • Support specialized systems used in medical device manufacturing (e.g., ERP, MES, LIMS)
  • Maintain and update IT documentation, asset inventory, and knowledge base articles
  • Ensure compliance with IT policies, procedures, and regulatory requirements
  • Collaborate with cross-functional teams including Quality, Engineering, and Operations
  • Assist in onboarding/offboarding processes including account provisioning and hardware setup
  • Participate in audits and support validation of computerized systems

Pay Details: $25.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.