Customer Service Representative

Summary: Seeking a Customer Service Representative with experience in a CNC manufacturing or technical environment to manage customer interactions and order processing.

Requirements:

• 3+ years of customer service experience, preferably in a CNC manufacturing or technical environment
• Experience with ERP software, preferably JobBOSS2
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks efficiently and adapt to changing priorities

Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and in-person interactions
• Address customer inquiries promptly and professionally, providing accurate information on products, orders, and services
• Assist in resolving customer issues by coordinating with internal teams and following up to ensure satisfaction
• Support processing customer orders, quotes, and change requests efficiently using ERP software
• Collaborate with production, quality, and shipping teams to ensure timely order fulfillment
• Monitor and communicate order status updates to customers proactively
• Maintain accurate records of customer interactions within JobBOSS2 ERP
• Prepare and distribute customer reports, invoices, and shipping documents as needed
• Support management with administrative tasks, data entry, and report generation

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance