Materials Administrator

Repair Center Logistics Coordinator managing incoming goods, returns, and customer communication within a repair center environment.

Job Requirements

• Proficiency in Excel

• Experience with Office 365, including Outlook and Teams

• Prior experience corresponding with customers via email and handling inbound/outbound customer calls

• Experience working with ERP systems (such as JDE) for logging and tracking units

• Ability to process and track daily incoming goods and returns in database and ERP systems

• Ability to maintain accurate delivery records and documentation for received products

Preferred Skills

• Experience in a repair center, service, or logistics environment

• Familiarity with return authorization workflows and RAI (Return Authorization Information) activity

• Experience generating and distributing daily operational or logistics reports

• Experience handling shipment documentation, including AWBs and related tracking details

Job Responsibilities

• Process daily incoming goods and returns into the repair center database and ERP systems

• Identify, log, and track items that cannot be inducted due to discrepancies in paperwork, part numbers, serial numbers, repair orders, missing JDE entries, or similar issues

• Communicate and coordinate with internal and external customers regarding product returns, repairs, and receiving issues

• Maintain delivery records and other documentation for received products

• Manage RAI activity, including communication and logging of AWBs and dates

• Provide daily report-out of key metrics, including grief units in house, units added, units cleared, and top customers

• Partner with customer service order administration to minimize units in grief and expedite clearance

• Control, track, and identify units in grief throughout the process

• Perform additional tasks and duties as assigned by the logistics manager

• Maintain daily organization, cleaning, and general housekeeping of the assigned work area

• File or scan all related paperwork to process or close out repairs and maintain/process paperwork and files per established procedures

• Maintain a safe work environment in accordance with departmental procedures and applicable regulations

Pay Details: $15.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.