Customer Service Rep

Requirements

• Experience with point-of-sale systems for sales, returns, and exchanges

• Ability to explain basic product and accessory functionality

• Knowledge of receipt, stocking, staging, and shipping workflows

• Accuracy handling cash, cards, taxes, discounts, and daily reconciliation

• Availability for retail hours, including weekends and holidays

Preferred Skills

• Merchandising and planogram execution

• Cycle counting and inventory variance resolution

• Order fulfillment for will-call, delivery, and third-party carriers

• Basic KPI literacy (conversion, average order value, units per transaction)

• Vendor coordination for deliveries, RMAs, and service calls

Responsibilities

• Engage walk-in customers, identify needs, present solutions, and complete transactions

• Process returns/exchanges per policy; prepare documentation and adjust inventory

• Stage, pick, and fulfill customer orders; coordinate pickup, delivery, or shipment

• Receive, inspect, and stock inbound product; maintain accurate backroom locations

• Maintain showroom standards: stocking, displays, signage, and cleanliness

• Execute daily counts, transfers, and inventory adjustments; report discrepancies

• Track and report KPIs; support team goal setting and execution of operating plans

• Coordinate on-site activities with vendors and local partners; manage paperwork and logs

 

Pay Details: $17.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.