REMOTE Customer Support

Responsibilities:

• Provide customer support for pre-order activities including pricing, availability, proposals, quotations, technical specifications, and custom solutions

• Facilitate and follow up on sales inquiries and prepare quotations, proformas, and bids for contracts, strategic accounts, national accounts, direct customers, and government sales

• Process customer orders including order entry, promise dates, and collaboration with materials, shipping/receiving, and finance teams

• Prepare documentation for production teams to ensure smooth order flow from start to finish

• Manage customer orders from placement to invoicing across multiple channels (phone, fax, EDI, email, websites)

• Communicate commitments such as delivery dates and issue resolutions while keeping customers updated on order status, backorders, or changes

• Utilize Oracle/Kodiak systems for order fulfillment and customer activity tracking

• Coordinate with transportation teams to optimize delivery performance and costs

• Process customer return authorizations (CRAs) and RMAs in accordance with policies

• Drive customer satisfaction within assigned customer portfolio (parts and commercial teams)

• Respond to or escalate product and technical questions to appropriate channels

• Ensure consistency in pricing and order processing across customer channels

• Participate in continuous improvement activities to streamline processes

Requirements:

• Associate’s degree in Business, Marketing, Supply Chain, or Finance (Bachelor’s preferred)

• Minimum 3 years of experience in customer service or sales within a manufacturing or production environment

• Experience with order tracking and bid review

• Strong computer skills and familiarity with Agile environments

Preferred Skills:

• Experience with aftermarket products

• Knowledge of Oracle or similar ERP systems

• Background in coordinating government or strategic account sales

Pay Details: $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.