Level 2 Service Desk Engineer

Chandler, Arizona Technicians 60 days ago

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Level II Service Desk Engineer

Job Description: 

  • Resolve service tickets, provide guidance to resolve aging and complex issues  

  •  Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software  

  •  Work with vendor representatives to resolve software and hardware issues  

  •  Install and/or upgrade Microsoft Windows Server Operating Systems  

  •  Perform advanced virus, malware and ransomware mediation  

  •  Resolve backup issues and perform restore testing  

  •  Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments  

  •  Work with clients to harden security posture through policy and advanced technologies according to Medicus IT standards and processes  

  •  Take part in after-hours On Call rotation as needed

Must Have(s):   

  • 3+ years Systems Engineer or similar role, working in Microsoft Environments  

  •  Required certifications: Network +, Server +, Windows Server 70-410, 98-365  

  •  Knowledge of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues  

  •  Knowledge of VMWare, Citrix, VPN and Terminal Services  

  •  Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software  

 



Pay Details: $55,000.00 to $65,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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