Technical Writer Illustrator

Creates clear, accurate user and developer documentation across manuals, installation guides, API references, specs, and online help.

Job Requirements

• 2+ years technical writing for software, hardware, or platforms

• Proficiency with docs-as-code workflows (Markdown/AsciiDoc, Git)

• Experience producing API documentation (OpenAPI/Swagger, Postman, GraphQL schemas)

• Ability to learn complex systems and translate into task-based procedures and references

• Tooling familiarity: Sphinx, Docusaurus, MkDocs, or DITA/XML; diagramming with Mermaid/PlantUML/Visio

• Working knowledge of information architecture, versioning, and release notes

• Experience collaborating with engineering, product, and support to capture source content

• Portfolio of shipped documentation sets or equivalent writing samples

Preferred Skills

• CMS/Wiki experience (Confluence, SharePoint) and search/IA optimization

• Developer tooling exposure (CLI, SDKs, IDE extensions) and basic code literacy (JSON, YAML, shell)

• Screenshot/illustration and light media production (Snagit, Figma, Illustrator)

• Localization readiness and terminology/glossary management

• Automation for docs pipelines (CI/CD, static checks, link validators, linting)

Job Responsibilities

• Develop and maintain user manuals, install guides, API references, technical specifications, and online help

• Research, outline, write, and edit content by partnering with engineering and product to define requirements

• Gather information from subject-matter experts; create procedure manuals, specs, and process documentation

• Establish and maintain documentation repositories; organize source, revise content, and centralize storage

• Design information architecture and reusable templates that meet organizational and regulatory standards

• Maintain consistent voice/tone and structure across alternative media for usability

• Implement doc quality controls: style guides, linters, reviews, and versioned releases

• Track feedback and metrics to prioritize maintaining documents; manage multiple documentation projects in parallel

Pay Details: $29.00 to $39.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.