Field Service Manager

Manage field service operations, technical vehicle support, technician assignments, diagnostics, repairs, and customer-site service activities for wheeled vehicle systems.

Job Requirements

• U.S. Citizenship required.
• 5+ years of experience managing field service personnel such as technicians, mechanics, customer support representatives, or fleet service managers.
• Experience with field service operations management, including:
  • Inventory tracking.
  • Staff assignments.
  • Performance metrics.
  • Field repair coordination.
• Experience with vehicle repair and customer support.
• Experience reading wheeled vehicle service manuals.
• Experience interpreting wiring diagrams and electrical schematics.
• Experience diagnosing fault codes and electrical system issues.
• Experience using electronic diagnostic tools.
• Knowledge of diagnostic platforms such as:
  • Premium Tech Tool.
  • Military Interactive Electronic Technical Manuals.
  • Allison DOC.
  • Bendix AE.
• Ability to travel up to 30%.
• Ability to work onsite in Allentown, Pennsylvania.
• Ability to occasionally support customers outside standard business hours.

Preferred Skills

• Prior military vehicle mechanic experience, including MOS 91A, 91B, or similar.
• Experience supporting military wheeled vehicles.
• Experience supporting commercial fleet vehicles.
• Experience providing technical support at military installations or commercial customer facilities.
• Experience coordinating corrective actions for vehicle repair issues.

Job Responsibilities

• Manage and coordinate field service technicians, mechanics, and support personnel.
• Serve as the technical point of contact between field service personnel, dealerships, maintenance facilities, engineering teams, and customers.
• Coordinate field repair actions and corrective maintenance activities.
• Provide technical guidance for vehicle diagnostics, troubleshooting, and repair.
• Support technicians and mechanics in diagnosing complex customer vehicle issues.
• Review vehicle fault codes, wiring diagrams, service manuals, and diagnostic data.
• Use electronic diagnostic tools to support troubleshooting and repair activities.
• Coordinate personnel assignments, inventory requirements, and field service resources.
• Track operational data and field service performance metrics.
• Travel to military installations and commercial customer locations to support vehicle repairs and field service activities.
• Coordinate technical issues with engineering and maintenance teams.
• Serve as the primary point of contact for internal and external field service support.

Pay Details: $24.00 to $33.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.