Desktop Support Technician

Provide onsite end-user support for Windows and Mac environments, endpoint lifecycle management, device deployment, and enterprise IT systems.

Job Requirements

• Minimum of three years of end-user desktop support experience

• Minimum of three years of experience with IT ticketing and incident management systems

• Minimum of three years of JAMF experience

• Minimum of three years of Microsoft Entra and Intune experience

• Minimum of three years of Apple Business Manager experience

• Experience supporting Windows and Apple Mac hardware and software

• Experience with computer configuration, deployment, and repair

• Experience installing and troubleshooting software, drivers, and add-ins

• Experience building and deploying system images

• Strong Active Directory experience

• Microsoft 365 administration experience

• PowerShell experience

• Experience with systems management tools such as SMS or equivalent

• Experience performing IMAC activities, including installs, moves, adds, and changes

• Experience managing endpoint lifecycle activities

• Ability to lift and move IT equipment as required

Preferred Skills

• Experience supporting mixed Windows and macOS enterprise environments

• Experience with automated endpoint deployment

• Experience with device enrollment and configuration management

• Experience supporting remote and field-based employees

• Experience with hardware refresh and asset lifecycle programs

• Experience with enterprise ITSM platforms

• Experience with endpoint compliance and policy management

Job Responsibilities

• Provide end-user support through phone, email, and walk-up requests

• Troubleshoot Windows and Mac hardware, software, and operating system issues

• Install, configure, repair, and replace desktop and laptop hardware

• Install and reinstall software, drivers, and application add-ins

• Build, configure, and deploy new system images

• Manage incidents and update service tickets through ITSM tools

• Perform endpoint installs, moves, adds, and changes

• Support Active Directory, Microsoft Entra, Intune, JAMF, and Apple Business Manager environments

• Administer endpoint configuration and lifecycle processes

• Use PowerShell to support endpoint administration and troubleshooting

• Support Microsoft 365 applications and services

• Troubleshoot operating system configuration issues

• Prepare and deploy equipment for new hires

• Support equipment setup for onsite and remote field employees

• Maintain endpoint records and associated IT documentation

• Provide general onsite IT support across supported computing platforms

Pay: 27-36/hr

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $27.00 to $36.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.