Quality Technician

Performs returned-device complaint investigations, documents findings, and supports compliant product complaint processing and reporting.

Job Requirements

• Associate degree in a related discipline or equivalent work experience

• 1 or more years of related quality, laboratory, or medical device experience

• Previous complaint investigation experience

• Technical writing experience

• Experience performing root-cause investigation testing

• Experience documenting investigation results in a complaint database

• Knowledge of product traceability and quality documentation requirements

• Ability to maintain laboratory equipment, calibration records, supply inventories, and test documentation

Preferred Skills

• Experience in the medical device industry

• Experience investigating returned medical devices

• Familiarity with complaint management systems such as GCMS

• Experience working with research and development and manufacturing teams during complaint investigations

• Knowledge of medical device quality systems and complaint-handling procedures

• Experience creating or updating returned-product test procedures

Job Responsibilities

• Receive and verify returned products associated with customer complaints

• Perform initial root-cause investigation testing on returned devices

• Enter complaint details, testing results, and investigation findings into the complaint management database

• Maintain product traceability throughout receipt, testing, analysis, and disposition

• Obtain additional technical information from research and development, manufacturing, and complaint management teams

• Follow up on outstanding product returns and missing complaint information

• Review complaint records for completeness before submitting for approval

• Prepare clear and accurate technical investigation documentation

• Maintain laboratory equipment calibration records

• Monitor and maintain laboratory supply inventory

• Maintain laboratory documentation and analysis records

• Assist with updating returned-product test methods and procedures

• Evaluate complaint-handling procedures and recommend process improvements

• Maintain laboratory cleanliness and compliance with quality procedures

• Complete required quality-system and position-specific training

Pay: 18-21/hr

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $18.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.