Field Service Engineer

Field Service Engineer position focused on installation, maintenance, validation, repair, and support of laboratory equipment and analytical instruments.

Job Requirements

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline, including military experience, plus 3 years of direct experience repairing laboratory equipment

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline, including military experience, plus 5 years of direct experience repairing laboratory equipment

• High school diploma plus 7+ years of direct experience repairing laboratory equipment

• Knowledge of analytical equipment, laboratory environments, and/or instrument control software

• Vendor-issued certification on relevant laboratory equipment

• Knowledge of laboratory safety practices defined by company or site safety requirements

• Ability to travel by air, vehicle, or other transportation as business requires

• Ability to travel up to 50% depending on territory and customer base

• Valid driver’s license

• Ability to operate a motor vehicle safely

Preferred Skills

• Experience installing, maintaining, validating, and repairing laboratory equipment

• Experience supporting analytical workflows in laboratory environments

• Experience with service parts inventory, test equipment, tools, and field service assets

• Experience identifying billable service work, consumables needs, and service leads

• Experience reporting product quality improvement opportunities through quality notification processes

Job Responsibilities

• Perform installations, maintenance, validations, and repairs on laboratory equipment

• Ensure service activities comply with service standards and key performance indicators

• Engage with customers to understand analytical workflows and service needs

• Provide training, support, upgrades, and service recommendations for laboratory equipment

• Support account profitability through efficient service execution

• Identify revenue opportunities, including billable work, consumables, and service leads

• Maintain assigned assets, including tools, test equipment, telecommunications equipment, and service parts inventory

• Report product improvement opportunities through the quality notification process

• Attend higher-level certification training and company-sponsored development programs

• Complete administrative tasks, including time reporting and assigned training

Pay: 60k-79k/year

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $60,000.00 to $79,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.