Quality Tech I

Complaint investigation support role focused on returned medical device handling, documentation, traceability, root cause support, lab organization, and investigation reporting.

Job Requirements

• High school diploma or GED
• 1+ year of related experience
• Experience supporting documentation or analysis activities
• Experience organizing and prioritizing work-in-process items
• Experience tracking device status, location, or materials for traceability
• Ability to support complaint investigations
• Ability to write investigation reports after training
• Ability to maintain lab organization and 5S standards

Preferred Skills

• Associate degree
• Technical experience
• Medical device experience
• Laboratory experience
• Warehouse experience
• Biotech experience
• Pharmaceutical experience
• Healthcare experience, including phlebotomy
• 1+ year of medical device quality or manufacturing experience
• Experience handling returned devices
• Experience supporting root cause analysis
• Experience managing inventory
• Experience coordinating shipments
• Experience archiving complaint or investigation cases

Job Responsibilities

• Support complaint investigations through organization, documentation, and analysis
• Partner with engineering to determine root cause for non-returned complaints
• Intake, organize, and prioritize returned devices
• Track device status and location to maintain full traceability
• Perform hands-on device analysis after training
• Write investigation reports
• Maintain lab organization using 5S practices
• Manage lab inventory
• Coordinate device and material shipments
• Archive complaint investigation cases

Pay Details: $20.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.