Computer Support / Infrastructure Engineer (2nd shift)

Deskside IT Support Technician responsible for onsite support of computers, printers, peripherals, IT assets, and end-user technical issues.

Job Requirements

• Degree in Information Technology or a related field, or equivalent experience.

• High school diploma or equivalent accepted.

• 1+ years of IT support experience preferred.

• Recent graduates with relevant technical education may be considered.

• Knowledge of computing and networking fundamentals.

• Experience supporting desktop computers, printers, peripherals, and end-user devices.

• Proficiency with Microsoft Office applications.

• Experience using intranet and internet-based tools.

• Understanding of computer security policies and basic security concepts.

• Experience troubleshooting hardware, software, and connectivity issues.

• Experience following knowledge base articles and documented support procedures.

• Experience maintaining IT asset and support records.

Preferred Skills

• Experience with deskside or Tier 1/Tier 2 IT support.

• Experience imaging and deploying computers.

• Experience replacing printer consumables and supporting printer issues.

• Experience with IT asset management systems such as Asset Center.

• Experience managing outdated, retired, or replacement hardware assets.

• Experience working with ticketing systems.

• Experience maintaining incident logs, inventory records, and maintenance documentation.

• Experience coordinating equipment maintenance and supply replenishment.

Job Responsibilities

• Provide onsite deskside support for computers, printers, peripherals, and end-user tickets.

• Troubleshoot and resolve hardware, software, and basic network-related issues.

• Image and prepare computers for deployment.

• Replace printer toner and support routine printer maintenance activities.

• Process outdated or retired IT assets according to established procedures.

• Update and maintain asset records in Asset Center or similar asset management systems.

• Follow knowledge base articles and documented processes to resolve technical issues.

• Document incidents, troubleshooting activities, and resolutions.

• Maintain contact lists, support logs, inventory records, and maintenance records.

• Identify and report recurring process or operational issues.

• Monitor IT equipment and supply levels.

• Schedule equipment maintenance as required.

• Order IT supplies and replacement materials.

• Coordinate with suppliers for equipment, maintenance, and support needs.

• Maintain process-support data and update technical records.

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.