Computer Support Associate/Infrastructure Engineer

Provides onsite deskside IT support for hardware, software, printers, assets, networking, and audiovisual equipment within an office environment.

Job Requirements

• Degree in Information Technology or equivalent experience.
• Knowledge of computing and networking fundamentals.
• Experience providing deskside or end-user IT support.
• Proficiency with Microsoft Office applications.
• Experience with intranet and internet functions.
• Understanding of computer security policies and concepts.
• Experience troubleshooting standard hardware, software, and peripheral issues.
• Ability to follow knowledge base articles and established technical procedures.
• Ability to maintain IT asset, inventory, service, and maintenance records.

Preferred Skills

• 1+ years of IT experience.
• Experience providing Tier 2 deskside support.
• Experience with ServiceNow or comparable IT ticketing systems.
• Experience with Asset Center or comparable asset management systems.
• Audiovisual equipment support experience.
• Experience implementing or supporting conference room AV devices such as Neat.
• Recent graduates with applicable IT education or technical experience may be considered.

Job Responsibilities

• Provide onsite Tier 2 deskside IT support for daily operations.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Image and deploy computers for end users.
• Replace printer toner, rollers, and other basic printer components.
• Resolve and update ServiceNow trouble tickets.
• Maintain and update IT asset information within Asset Center.
• Dispose of outdated IT assets according to established procedures.
• Follow knowledge base articles and site-specific procedures for troubleshooting.
• Maintain contact lists, process logs, issue reports, inventory records, and maintenance documentation.
• Escalate technical issues that fall outside documented support procedures.
• Monitor equipment status and schedule routine maintenance.
• Order IT supplies and maintain related inventory records.
• Coordinate with suppliers for equipment and service requirements.
• Assist with installation and implementation of audiovisual and conference room devices.
• Support compliance with established computer security policies and procedures.

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.