Computer Support Associate/Infrastructure Engineer

Provides daily operational IT support for desktop hardware, software, printers, conference rooms, assets, and end-user computing environments.

Job Requirements

• Minimum 1 year of relevant IT experience.
• Experience providing desktop hardware and software support.
• Experience supporting printers and related peripherals.
• Experience troubleshooting break/fix hardware and software issues.
• Experience working with ticketing systems such as ServiceNow.
• Experience following knowledge base articles and established troubleshooting procedures.
• Experience maintaining IT asset and service records.
• Ability to support computer imaging and end-user device deployments.
• Ability to provide basic smart-hands support for server and network teams.

Preferred Skills

• Previous experience in an office-based IT support environment.
• Experience with Asset Center or comparable asset management systems.
• Experience supporting conference room technology.
• Experience with IT asset lifecycle management.
• Experience with inventory tracking, equipment maintenance scheduling, and vendor coordination.
• Recent graduates with applicable IT experience may be considered.

Job Responsibilities

• Provide daily operational support for desktop computing environments.
• Troubleshoot and resolve hardware and software break/fix issues.
• Support desktop computers, printers, and related peripherals.
• Provide smart-hands support for server and network teams.
• Support conference room technology and equipment.
• Image and deploy computers for end users.
• Manage IT asset lifecycle activities, including deployment and disposal of outdated equipment.
• Replace printer toner and perform basic printer maintenance.
• Resolve and update trouble tickets through ServiceNow.
• Maintain asset records within Asset Center or comparable systems.
• Document process logs, problem reports, customer updates, shipping orders, inventory, and maintenance records.
• Escalate technical issues that fall outside established support procedures.
• Schedule routine equipment maintenance and order required supplies.
• Monitor IT inventory and coordinate with vendors and suppliers.
• Troubleshoot desktop and peripheral issues using established knowledge base documentation.

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.