Computer Support Associate/Infrastructure Engineer

Provides onsite technical support for office and shop-floor computers, networks, peripherals, software, and manufacturing users.

Job Requirements

• Degree in Information Technology or a related discipline, or equivalent technical experience
• Bachelor’s degree preferred
• Associate degree may be considered with relevant experience
• At least 1 year of IT support experience preferred
• Recent college graduates may be considered
• Knowledge of computing and networking fundamentals
• Experience supporting desktop computers, scanners, printers, and related peripherals
• Experience installing software updates and performing hardware troubleshooting
• Experience uploading files, configuring devices, and supporting standard desktop applications
• Proficiency with Microsoft Office, intranet applications, and internet-based systems
• Knowledge of computer security policies and basic cybersecurity concepts
• Experience following inventory-management and technical documentation procedures
• Ability to spend at least 50% of working hours on a manufacturing shop floor
• Ability to wear required metatarsal safety footwear
• Ability to lift 30–50 pounds
• Availability to provide escalated support for factory systems when required

Preferred Skills

• Experience supporting IT systems in a manufacturing or industrial environment
• Experience with office and production-floor technology
• Familiarity with network connectivity troubleshooting
• Experience maintaining IT asset and inventory records
• Knowledge of endpoint security, access controls, and software patching
• Experience supporting production-critical computers and peripherals

Job Responsibilities

• Provide technical support for office and shop-floor employees
• Install, configure, update, and troubleshoot desktop computers
• Diagnose and resolve hardware, software, printer, scanner, and peripheral issues
• Support standard desktop, intranet, and internet applications
• Troubleshoot basic network connectivity and device communication issues
• Perform software installations, updates, uploads, and system maintenance
• Apply computer security policies and endpoint protection requirements
• Escalate complex or production-critical technical issues
• Provide urgent support when shop-floor systems affect factory operations
• Maintain IT equipment, asset, and inventory records
• Document service activities, configurations, repairs, and equipment changes
• Set up and replace computers, scanners, printers, and related hardware
• Move and install equipment weighing up to 50 pounds
• Perform technical support activities throughout office and manufacturing areas

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.