Computer Support / Infrastructure Engineer

Waterloo, Iowa Office/Professional 11 days ago

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IT Support Technician responsible for onsite deskside support, computer imaging, printer support, asset tracking, trouble ticket resolution, and IT process documentation.

Requirements

  • High school diploma or equivalent
  • Degree in Information Technology preferred
  • Equivalent IT experience accepted
  • Knowledge of computing concepts
  • Knowledge of networking concepts and fundamentals
  • Proficiency with Microsoft Office
  • Proficiency with intranet functions
  • Proficiency with internet functions
  • Understanding of computer security policies
  • Understanding of computer security concepts
  • Experience troubleshooting computers, printers, and peripherals
  • Experience resolving end user support tickets
  • Experience following knowledge base articles for issue resolution
  • Experience maintaining IT records, logs, incident reports, inventory, or service records

Preferred Skills

  • 1+ years of IT experience
  • Recent college graduates considered
  • Experience with deskside support
  • Experience imaging computers
  • Experience replacing printer toner
  • Experience handling outdated IT assets
  • Experience updating asset information in Asset Center
  • Experience maintaining contact lists
  • Experience scheduling equipment maintenance
  • Experience ordering IT supplies
  • Experience interacting with suppliers

Responsibilities

  • Provide onsite deskside support for computers, printers, peripherals, and end user tickets
  • Image computers
  • Replace printer toner
  • Handle outdated IT assets
  • Resolve trouble tickets
  • Update asset information in Asset Center
  • Follow knowledge base articles for technical resolutions
  • Follow unit-specific IT processes
  • Maintain contact lists
  • Maintain logs
  • Maintain incident reports
  • Maintain inventory records
  • Maintain maintenance and service records
  • Recognize process and operation problems
  • Resolve process and operation problems according to established solutions
  • Report process and operation problems according to established procedures
  • Maintain equipment, supplies, and process-support data
  • Monitor equipment, supplies, and process-support data
  • Schedule equipment maintenance
  • Order supplies
  • Update IT support records
  • Interact with suppliers for equipment, supplies, or process support
  • Apply technical troubleshooting knowledge to end user support issues


Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance


Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records.

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