Customer Service Representative

Inside Sales / Customer Account Specialist responsible for managing customer accounts, quotations, order entry, sales support, delivery tracking, and technical product recommendations within an industrial environment.

Job Requirements

• High school diploma or equivalent.

• 4+ years of experience in sales, customer service, technical sales, purchasing, or a related commercial environment.

• Industrial industry experience.

• Experience with order entry and data entry in ERP systems.

• Experience preparing product and service quotations.

• Experience managing customer orders, delivery dates, tracking information, and expedite requests.

• Experience generating, reviewing, and analyzing sales activity reports.

• Technical knowledge or aptitude related to industrial products.

• Experience supporting sales activities within assigned customer accounts or territories.

Preferred Skills

• Bachelor’s degree.

• Distribution industry experience.

• Inside sales experience.

• Technical sales experience.

• Experience supporting outside sales representatives.

• Experience with pricing analysis and competitive market pricing.

• Experience identifying and developing sales prospects.

• Experience with lead follow-up and account development.

• Experience recommending complementary products and solutions.

Job Responsibilities

• Manage customer accounts from quotation through order fulfillment.

• Communicate expected delivery dates, tracking information, and order status.

• Process and manage expedite requests.

• Support on-time delivery and quality performance requirements.

• Prepare quotations for products and services.

• Recommend products based on customer requirements.

• Review competitive pricing, inventory availability, and sales initiatives when preparing quotations.

• Enter and maintain customer orders in ERP systems.

• Support outside sales activities for assigned customer accounts.

• Identify prospects within assigned territories.

• Perform outbound follow-up on new sales leads.

• Identify customer requirements and recommend applicable products or services.

• Upsell complementary products and solutions.

• Track industry trends that may impact customer requirements and sales activity.

• Generate and analyze reports related to customer orders, quotations, and sales activity.

• Promote applicable customer incentives aligned with sales initiatives.

• Maintain technical product knowledge through ongoing product training.

• Support internal requests related to customer orders, pricing, delivery, and product information.

Pay: 25-30/hr

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.