RMA Coordinator

Manage product returns, repair and replacement orders, vendor authorizations, warehouse coordination, and related billing documentation.

Job Requirements

• High school diploma or equivalent

• 1–3+ years of experience in customer service, order processing, purchasing, logistics coordination, or return material authorization processing

• Experience processing product returns, repairs, replacements, or warranty claims

• Experience creating and maintaining sales orders, purchase orders, return authorizations, and vendor return authorizations

• Experience coordinating directly with customers, vendors, warehouse personnel, and accounts receivable

• Experience reviewing warranty status, return reasons, pricing, and repair estimates

• Experience maintaining case documentation and tracking open return requests

Preferred Skills

• Associate degree

• Experience with NetSuite or a comparable enterprise resource planning system

• Knowledge of Return Material Authorization and Vendor Return Authorization processes

• Experience coordinating repair and replacement fulfillment

• Experience processing credits, invoices, and vendor payments

• Knowledge of warehouse receiving, disposition, and outbound shipping processes

• Experience supporting quality trend analysis and corrective action documentation

Job Responsibilities

• Process incoming Return Material Authorization requests

• Review return reasons, warranty status, financial thresholds, and requested resolutions

• Determine the appropriate repair, replacement, credit, or return disposition path

• Communicate return status, pricing, markups, and repair cost estimates to customers

• Obtain customer approval for repair, replacement, credit, or disposition decisions

• Create and maintain repair sales orders, replacement sales orders, and return authorizations in the ERP system

• Contact vendors to obtain authorization numbers and warranty determinations

• Create and maintain repair purchase orders and vendor return authorizations

• Track open return cases and follow up on pending customer, vendor, and warehouse actions

• Coordinate receiving, inspection, disposition, and shipment of returned material

• Provide warehouse personnel with shipping instructions and final disposition requirements

• Coordinate credits, invoices, vendor payments, and related billing transactions

• Maintain complete records for returned products, repairs, replacements, approvals, and financial transactions

• Provide return documentation and data to support quality trend monitoring and corrective action activities

Pay:20-27/hr

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $20.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.