Field Quality Engineer

Field Quality Engineer responsible for advanced diagnostics, field issue resolution, product quality improvement, reliability analysis, and corrective action support.

Job Requirements

• Bachelor’s degree in Mechanical Engineering, Engineering Technology, Industrial Engineering, or a related technical field

• Minimum 5 years of experience with diesel engines, powertrain systems, diagnostics, product quality, field engineering, technical service, or a related area

• Experience troubleshooting complex mechanical, electrical, and electronic systems

• Experience supporting customers, dealers, technicians, or OEM environments

• Experience performing root-cause analysis and developing corrective actions

• Experience collecting, documenting, and analyzing technical field data

• Proficiency with Microsoft Office applications

• Experience using diagnostic software tools

• Ability to travel extensively throughout an assigned territory and other locations

• Valid driver’s license

• Ability to operate personal and rental vehicles for business travel

Preferred Skills

• Advanced knowledge of diesel engine and aftertreatment technologies

• Experience with commercial vehicles, agricultural equipment, construction equipment, power generation, or off-highway applications

• Experience in quality engineering, warranty analysis, technical service, field service, or reliability engineering

• Experience with structured problem-solving methods including 8D, 5 Why, Fishbone, FMEA, or Six Sigma

• Knowledge of warranty analysis, performance metrics, reliability trends, and corrective-action processes

• Professional engineering certification or technical certifications related to diesel engines and diagnostics

• Experience with telematics systems

• Experience with data acquisition tools

• Italian or Spanish language capability

Job Responsibilities

• Provide diagnostic guidance for complex, high-priority, and unresolved field concerns

• Perform advanced diagnostics on mechanical, electrical, and electronic systems

• Validate containment actions and corrective solutions for escalated field issues

• Support engineering investigations and validation of technical hypotheses

• Document field concerns using logs, videos, freeze-frame data, telematics data, duty-cycle information, and operating conditions

• Escalate critical field issues with supporting technical evidence

• Maintain issue-tracking records and issue master data

• Participate in root-cause and corrective-action reviews

• Gather customer and dealer feedback related to product performance and field conditions

• Translate field operating conditions into technical data for engineering and quality investigations

• Support early-warning activities for new product launches and selected fleets

• Monitor emerging field issues and communicate technical findings to applicable teams

• Support corrective actions and continuous improvement initiatives focused on product quality, reliability, and uptime

Pay Details: $95,000.00 to $115,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.