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Walk up Help Desk Tech - 58752208 - JF

Job Code: 58752208
Job Location: Arden Hills, MN
Category: Software Engineering
Last Updated: 09/18/2017
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Job Description:
Work in a customer facing (service counter walk up) environment to resolve hardware and software issues.
Responsibilities:
• Organizes and performs Installation, Move, Add, Changes (IMAC) of computer, Windows 7, 10, Mac OSX
• Troubleshoots and repairs issues related to phone, computer, peripherals, printer, and Operating Systems.
• Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
• Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
• Assist customers with passwords, remote tokens, printer support
• Multitask between customer repairs and unboxing of equipment
• Restock of computer peripherals (keyboards, mice, headsets, etc.)
• Inventory management (laptops, monitors, desktops)
• Virus/Malware encryption (McAfee/Bitlocker/PointSec)
 
Requirements:
MUST HAVE Qualifications:
• AA Degree or equivalent work experience in related discipline with 2-3 years of related experience
• Must have 2+ years of desktop tech experience
• Knowledge of Active Directory (user management, computer objects), Outlook, VPN administration, network troubleshooting. Windows 10 + Windows 7 familiarity
PREFERRED, but not required:
• Iphone, Android, Ipad experience
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or softwareteam@entegee.com.
 
Please reference job # 58752208JF
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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