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Tier 3 Helpdesk- 59317801AG

Job Code: 59317801
Job Location: Maple Grove, MN
Category: Software Engineering
Last Updated: 11/14/2017
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JOB DESCRIPTION
We are looking for someone with ERP and (preferably) Crystal Reporting experience.  The candidates would also need a technical background that can support users.  Provides technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with networked systems. Provides support for desktops, laptops and servers including installations, upgrades, hardware and operating system configuration.
 
Major Job Accountabilities:
• Provide End user support for ERP application
• Create and modify reports (SSRS, Crystal, SQL)
• Create and update ERP lobbies/dashboards
• Provides day-to-day technical support to all users
• Maintain desktop and laptops configurations
• Troubleshoot user problems and implement corrective action
• Troubleshoot network connectivity
• Maintains, monitors, and upgrades enterprise network devices
• Participate on IT project teams
• Provide software installation and configuration
• Provide hardware solution recommendations
• Provide new and re-assigned PC software load/setup/delivery and configuration
• Provide appropriate response to reported customer problems/requests
• Follow-up on all service provided to customers
• Record actions taken and status updates in Helpdesk software
• Design, develop and test client production level images
• Test and apply vendor supplied hardware and software releases, which include: operating System, drivers, patches and firmware upgrades required to maintain stability and security
• Customize and maintain the monitoring and management capabilities needed to support troubleshooting, operational processes, security, service level attainment and reporting
• Ongoing management and maintenance of Ivanti (formally LANDesk) infrastructure necessary to allow periodic and ad hoc software deployment and system patching to all desktops and laptops
• Knowledge of IT systems including but not limited to Microsoft Windows Server 2008/2012, Windows 7/10, Office, and computer hardware
• Perform related tasks as needed or assigned
• Technical writing including, but not limited to, network diagrams, infrastructure documentation, problem descriptions, resolutions, change control notification, and other documents
• Works with staff at all locations to provide excellent customer service in person, over the phone, or using remote management tools
JOB REQUIREMENTS
• 2 year, Associates, Bachelor’s Degree in IT or Computer Science
• Minimum 3-5 years of experience in IT support or related field.
• A+, Network +, MCP, MCSA and CCNA certifications desirable.
• Prior IFS experience is preferred
• ERP and (preferably) Crystal Reporting experience
• Experience with Ivanti (LANDesk) preferred
• VMWare virtual environment and Windows Server experience preferred

• Must be US Citizen
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
For more information about this position, please contact the Entegee New Hope, MN office at
763-577-9000 or softwareteam@entegee.com.
 
Please reference job # 59317801AG
 
 


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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