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Technical Support Helpdesk - 57882174 - JF

Job Code: 57882174
Job Location: Columbia Heights, MN
Category: Software Engineering
Last Updated: 07/10/2017
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Job Description:
We have 3+ openings for a Helpdesk Representative. This is a helpdesk phone support position. We are not just a log and escalate help desk we try to resolve our calls as much as possible so we don’t have to escalate and the user can get back to productivity as quick as possible.
Position Description:
This is a help desk 100% phone support position. We are looking for a customer service oriented help desk technician to provide support to users in an efficient and accurate manner. Working in a highly collaborative environment, our help desk analysts perform first-level diagnosis and troubleshooting support to internal users related to passwords, Remote Access (VPN, Wireless), Microsoft Office 2010 (including Outlook), over 8,000 applications, mobile devices (iPhone, iPad, Android, etc.), Windows 7, computer hardware (by phone), printers, etc.
 
Requirements:
Basic Qualifications:
• 1+ years of experience with a 2 or 4 year degree and fluent in Spanish.
• This job requires someone to be FLUENT IN SPANISH
• Associate’s Degree or Bachelor Degree Required
• 1+ years of experience in a support center or call center technical support (preferably in a helpdesk) environment.
• Certification preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track or HDI certification.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or softwareteam@entegee.com.
 
Please reference job # 57882174JF
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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