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Technical Support Engineer - 64281984 - MG

Job Code: 64281984
Job Location: Chaska, MN
Category: Manufacturing Engineer
Last Updated: 03/12/2019
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Job Description:
Responsibilities -
• Provide service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
• Complete documentation for all service activities
• Review products and distribute troubleshooting aids for field personnel.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
• Maintain and monitor modification and software upgrade status report.
• Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
• Review service manual documentation to ensure accuracy and current revision levels.
• Provide on-site support as required to ensure quality of new instrument installations and timely resolution of escalated service events.
• Initiate complaint inquiries with manufacturer as required by divisional standard operating procedures.
 
Requirements:
• A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required.
• A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.
• Excellent oral and written communication skills are essential.
• Must have demonstrated troubleshooting and analytical problem-solving skill
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or engineeringteam@entegee.com.
 
Please reference job # 64281984MG
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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