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Technical Specialist - 60467685 - JF

Job Code: 60467685
Job Location: Beaverton, OR
Category: Technicians
Last Updated: 01/25/2018
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Job Description:
Responsibilities:
• Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
• Provides technical information and assistance regarding new systems or changes/modifications to existing systems
• Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)
• Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required
• Performs SMBWA and completes reports as required
• Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
• Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
• Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
• Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
• Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement
• Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
• Provides on-site Field Engineer training on current and new product technology
• Provides Technical presentations as required for customers and the field service team as needed
• Coordinating site-specific improvement plans
• Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics
• Maintain and advise finger print documents as the TEL owner and internally make sure that engineers are using the correct version of the document
 
Requirements:
Qualifications:
• Requires 4+ years of field service/start-up experience
• Minimum AAS electronics degree
• Mechanical aptitude is required as well as an ability to manage multiple tasks
• Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required
Keywords: Semiconductor Wafer lithography technician engineer electronics
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 60467685JF
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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