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Technical Repair Advisor- 57780974AG

Job Code: 57780974
Job Location: Brooklyn Park, MN
Category: Technicians
Last Updated: 06/30/2017
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Technical Equipment Repair Advisor
 
JOB DESCRIPTION
• Provide technical assistance and support to internal and external customers with understanding of company products.
• Act as point of contact for customers needing technical and warranty assistance with company products or service.
• Primary contact for customers looking for equipment troubleshooting or repair services.
• Provide varying levels of technical assistance including advanced troubleshooting to all customers via phone, email and text.
• Create order entry, track and maintain Return Merchandise Authorizations (RMA), and the appropriate forms to accompany return items.
• Determine warranty coverage and claims associated with purchases and provide accurate invoicing for finance department.
• Create job entry and control inventory on all repair jobs.
• Documenting all customer calls and outcomes in appropriate database for accurate record keeping.
• Learn and maintain in-depth knowledge of all company products and services.
• Provide superior customer service and promote team approach in department
• Communicate job problems and concerns with supervisor.
 
JOB REQUIREMENTS
• Vocational/Technical School required.
• 1-3 years of related experience.
• Mechanically inclined with ability to troubleshoot equipment.
• Must be detail oriented and able to think logically.
• Ability to think and communicate calmly, logically, and professionally with customers.
• Strong oral and written communication skills
• Proficiency in use of MS Word, Excel, and Outlook
• Experience using ERP systems, preferably Epicor
 
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
For more information about this position, please contact the Entegee New Hope, MN office at
763-577-9000 or techteam@entegee.com.
 
Please reference job # 57780974AG
 
 
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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