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Service Manager - 64255164 - AW

Job Code: 64255164
Job Location: Cannon Falls, MN
Category: Mgmt
Last Updated: 01/31/2019
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Job Description:
Under the direction of the General Manager, this position is responsible for the development and execution of the company's service strategy for material handling automation equipment that is designed, fabricated and installed in customer locations, with direct oversight and responsibility of service technicians and subcontractors.
This position requires multi-tasking and an individual who is results-oriented and enjoys working assertively with a sense of urgency to get things done on time, as well as capable of creative problem solving and diplomacy to overcome challenges.
Essential Functions (see Job Description for full detail):
• Work with General Manager to set strategic service direction for company
• Coordinate the installation and service activities for material handling automation equipment designed, fabricated and installed in customer locations by the company
• Develop, document and refine Service Model to deliver best in class customer service
• Collaborate closely with sales, design engineers and project engineering staff to ensure project success
• Responsible for the quoting of installation and service projects related to the equipment and systems installed at customer locations.
• Participate in the phasing of systems sold by working closely with project managers and manufacturing staff to meet the customer needs, visiting customers’ locations in servicing and installing material handling equipment.
• Coordinate the use of subcontractors involved in the installation of products designed by the company.
• Schedule service activities for service technicians and subcontractors
• Drive maturity of tools, resources and process that support service team
• Negotiate agreements and payment terms with subcontractors used in the installation of products designed and sold by the company.
• Collaborate with aftermarket team and purchasing staff to resolve vendor warranty issues customers bring to the attention of the company.
• Interview, hire and train employees involved in the installation / start-up of company products.
• Plan and develop policies and procedures for on-site installation, testing, maintenance, and troubleshooting.
• Meet with customers to establish workable installation schedules within the various constraints of the customer’s production and space requirements.
 
Requirements:
Education / Experience Requirements:
Bachelor’s degree in Manufacturing / Applications Engineering or other related discipline and four to seven years of progressively responsible related experience preferred; or an equivalent combination of education and experience.
Skills, Knowledge and Abilities:
• Customer/client focus-genuine understanding of what motivates customers to do business with and an appreciation and understanding of outstanding customer service
• Results driven and outcome-focused approach to business
• Strategic thinking ability with an appreciation for the tactical activity needs
• Ability to work effectively with a diverse group of people
• Familiar with mechanics, pneumatics, hydraulics, electrical, and control systems of equipment
• Ability to read and interpret engineering drawings, machine diagrams, parts books, wiring schematics, etc.
• Preferably familiar with AutoCAD Inventor, Vault Collaboration or similar engineering design software  
• Strong PC skills and experience with ERP systems, Microsoft Office Suite, particularly Excel and project management.
• Strong communication and presentation skills; influencer that can deliver clear and concise presentations.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or engineeringteam@entegee.com.
 
Please reference job # 64255164AW
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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