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Service Contract Admin - 64280326 - MU

Job Code: 64280326
Job Location: Brea, CA
Category: Admin
Last Updated: 03/08/2019
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Job Description:
Job Duties:
• Process all POC IT annual service agreements, assuring timely invoices, verifying prices to purchase orders, match purchase orders and invoices, entering into ERP system.
• File and maintain all documentation for contract and invoices.
• Assist in monthly processing of invoices to assure monthly revenue targets are met.
• Achieve and maintain a positive rapport with customers in order to update them of their upcoming agreement, helping them to renew the contract and invoice them accordingly.
• Use CRM to retrieve customer and other installed base information, all work order updates, and to make changes as required.
• Collaborate with the sales and POC IT team to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
• Renew POC IT service contracts and invoice customers as needed.
• Assist with the transfer of billable calls to invoice customers timely.
• Identify opportunities for combining open work to maximize efficiency of POC IT solution or tech support team based on specific criteria.
• Adhere to compliance requirements at all times.
 
Requirements:
Must Have:
• Associates Degree or equivalent with 2+ years relevant experience - OR - Bachelor’s Degree or experience in billing, invoicing and contract audits.
• 2 + year Experience with Preparing proposals, negotiates contracts, renewals and tracking.
• Good Excel Skills is a must (pivots, merging, V-look ups is a plus)
• Previous experience handling customer complaints / claims and processing escalations (good customer service skills / problem solving is needed)
• Knowledge of Microsoft Dynamics, Office, and Adobe a plus. French speaking preferred, but not required.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 64280326MU
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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