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Senior Coordinator Customer Service - 64260910 - CG

Job Code: 64260910
Job Location: Brea, CA
Category: Admin
Last Updated: 03/05/2019
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Job Description:
The Senior Coordinator for Customer Support works with Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business. In this role you will have the opportunity to interact with a cross-functional team and will help improve the overall customer experience.  
Responsibilities:
• Book new contract agreements, setting up billing schedules, shipping schedules and lease or service billings as required.
• Maintaining an assigned contract book of business for existing customers and ensuring that contract terms and conditions are being met.
• Assist the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments.
• Timely resolution of diverse customer support issues including logistics, distribution, product availability and general inquiries.
• Self-audit instrument and consumable contracts for compliance to policy and programs and enter into on-line system.
• Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer.
• Provides guidance and support to other members of the team, to ensure that better outcomes are reached in a collaborative environment.
 
Requirements:
• High-school degree with 4+ year’s diagnostics contract experience in related field required. Bachelor’s degree preferred.
• Demonstrated skills in effective call handling, in a high-volume customer service environment.
• Must have experience working with contracts and is able to effectively deal with ambiguity by leveraging previous knowledge and experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft office tools - including, but not limited to, Word, Excel, PPT.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 64260910CG
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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