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Quality Complaint Associate - 64253890 - AW

Job Code: 64253890
Job Location: Brea, CA
Category: Quality Engineering
Last Updated: 01/30/2019
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Job Description:
Quality Complaint Associate will have direct ownership and administrative responsibility of the US Customer Operations (USCO) training database and training upkeep in accordance with company policies and procedures. Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.  
Job Duties:
• Verify the initial complaint classification is correct.
• Review complaints in accordance with established company procedures and worldwide regulations and standards.
• Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary information to investigate fully.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Perform complaint investigation into alleged product non-conformances.
• Investigate and follows up on analysis of complaint trend reports.
• Escalation of product issues to senior management.
• Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner.
• Follows through to correct found issues and works with inter-departmental Subject Matter Experts to assist with processing the CF/complaint in a timely manner.
• Accountable for customer suggestion/dissatisfaction feedback records. Can work toward performing complaint investigations into alleged product non-conformances as skill set progresses.
• Will be able to close complaints to CAPA activities.
• Attend and occasionally contributes to technical/risk/department meetings
Job Requirements:
• Bachelor´s degree with 2+ years’ experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality or Regulatory).
• Medical Technology/clinical laboratory background.
• Knowledge of Immunoassay or Chemistry product lines.
• Excellent systems knowledge (instrument hardware as well as reagents) is highly desired.
• Excellent writing and organizational skills.
• Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point.
• Knowledge of Oracle database application desired.
• Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or
Please reference job # 64253890AW
Equal Opportunity Employer


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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