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Product Quality Representative - 53733457 - MU

Job Code: 53733457
Job Location: Maplewood, MN
Category: Technicians
Last Updated: 10/18/2016
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Job Description:
The person hired for the position of PSD Quality Direct Representative will provide assistance to customers and distributors contacting to provide product quality feedback.  
Primary Responsibilities: include but are not limited to the following:
• Initial point of contact for US customers and distributors for all PSD products to report product quality experiences
• Initiate feedback process in the designated system (CFR) and assign to Quality Assurance, Technical Service, Marketing, or the appropriate functional area for review and follow-up
• Provide acknowledgement back to the customer
• Facilitate return of product samples, ordering of replacement product, and/or issuing refunds/credits
• Track all feedback entries through to resolution
• Coordinate activities with Technical Service product specialists, Quality Assurance, Marketing, and/or other functional
• Contact customers to determine satisfaction with the product quality feedback process
• Track and communicate feedback trends
• Help drive global PSD engagement with the product quality feedback process and provide system support for entering and tracking customer product quality feedback
 
Requirements:
Basic Qualifications:
• Associates degree or higher
• Minimum of one (1) year experience in working with Microsoft Office
• Minimum of one (1) year experience interacting with customers over the phone
• Technical knowledge/background
Preferred Qualifications:
• Minimum of one (1) year of experience with product complaint resolution
• Excellent interpersonal and telephone skills
• College degree - Technical
• Proficiency at oral and written communications.
• Desire to interact with customers over the phone
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 53733457MU
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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