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Desktop Support Senior - 62083284 - TV

Job Code: 62083284
Job Location: Dulles, VA
Category: Software Engineering
Last Updated: 05/17/2018
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Job Description:
Currently seeking an experienced Senior PC Support Technician to join our Information Services team in our Dulles, VA offices.
Job Duties:
• Provide technical, operation, and training support relative to hardware and software, via telephone or on-site, to users of company’s computers
• Move/remove workstations as required
• Upgrade workstation components including hard drives and memory
• Install, test and document applications software programs
• Perform hardware diagnostics, troubleshooting and repairs
• Assist in design and implementation of PC support systems
• Complete work orders and document in service desk ticketing system
• Record and report inventory movement accurately
 
Requirements:
Technical Requirements:  
• Knowledge of Microsoft Office, including Outlook and Windows
• Ability to use, install, analyze and troubleshoot required applications
• ITIL ServiceNow experience is a plus
• Active directory and networking knowledge experience
• Laptop encryption experience
• Familiarity with technical issues pertaining to the use of PC’s as workstations in an extensive LAN/WAN environment, mechanical ability relevant to the assembly and repair of PC’s, printers and related equipment
• Physical activities include occasional lifting of 30 lbs. or less  
General Requirements:
• Ability to communicate effectively, verbally and electronically, with clients and other IS personnel to identify, quantify and resolve computer-related issues; research, analyze and apply complex information to effect appropriate solutions
• Ability to prioritize work orders and follow through to completion with accurate documentation
• Work well in an environment with frequently changing priorities
• Attention to detail
Education/Experience:
• High School Diploma required
• 4 years of related experience required
***Key exp will be in troubleshooting, mass refreshes, imaging, pushing software packages. Looking for solid worker w/ strong exp.**
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or softwareteam@entegee.com.
 
Please reference job # 62083284TV
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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