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Desktop Support - 59783652 - JF

Job Code: 59783652
Job Location: Dulles, VA
Category: Software Engineering
Last Updated: 12/01/2017
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Job Description:
Provide technical, operation, & training support relative to hardware & software, via telephone or on-site, to users of company’s personal computers. Install & configure desktop, laptops & peripheral equipment. Move/remove workstations as required. Upgrade workstation components including hard drives & memory. Install, test & document applications software programs. Perform hardware diagnostics, troubleshooting & repairs. Assist in design & implementation of PC support systems. Complete work orders & document in service desk ticketing system. Record & report inventory movement accurately.
Knowledge of Microsoft Office, including Outlook & Windows required. Ability to use, install, analyze & troubleshoot required applications. ITIL ServiceNow experience is a plus. Active directory & networking knowledge experience Laptop encryption experience. Familiarity with technical issues pertaining to the use of PC's as workstations in an extensive LAN/WAN environment, mechanical ability relevant to the assembly & repair of PC's, printers, & related equipment. Physical activities include occasional lifting of 30lbs or less.  
Ability to communicate effectively, verbally & electronically, with clients & other IS personnel to identify, quantify & resolve computer-related issues; research, analyze & apply complex information to effect appropriate solutions. Ability to prioritize work orders & follow through to completion with accurate documentation, Work well in an environment with frequently changing priorities; attention to detail.
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or
Please reference job # 59783652JF
Equal Opportunity Employer


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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