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Deskside Tech- 64364798MU

Job Code: 64364798
Job Location: Arden Hills, MN
Category: Software Engineering
Last Updated: 09/09/2019
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Deskside Technician
• Provide premium, remote IT support (voice, chat and email) to inside end users who operate in a fast paced, demanding environment.
• Provide phone, email and chat support to remote users.
• Troubleshoot and resolve iOS and mobile device issues.
• Use Mobile Device Management (MDM) tools to manage and support end user mobile devices.
• Troubleshoot and resolve connectivity and VPN issues.
• Use VPN / token management tools to administrate and support end user VPN access.
• Document reported issues and service provided in the IT Service Management System (Remedy).
• Must have 3-5 years’ experience in a busy call center**
• 5+ years + experience in supporting applications on iPad, iPhone and laptops and other mobile devices.
• 2+ years of phone support for remote user, with or without remote control capability
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops
Equal Opportunity Employer
For more information about this position, please contact the Entegee New Hope, MN office at
763-577-9000 or
Please reference job # 64364798MU


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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