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Deskside Tech - 64330757 - MU

Job Code: 64330757
Job Location: Arden Hills, MN
Category: Software Engineering
Last Updated: 06/12/2019
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Job Description:
Will work as a Deskside Tech on their 1:30pm-10pm Shift. Provide phone, email and chat support to remote users.
• Utilize Standard Problem-Solving methodology to resolve customer issues.
• Understand the issue
• Understand what is collectively known about the issue
• Solve the issue, share your experience.
• Troubleshoot and resolve iOS and mobile device issues.
• Must have 3-5 years’ experience in a busy call center**
• 5+ years + experience in supporting applications on iPad, iPhone and laptops and other mobile devices.
• 2+ years of phone support for remote user, with or without remote control capability
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN on demand, Pulse client etc. on iPads and Laptops.
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or
Please reference job # 64330757MU
Equal Opportunity Employer


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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