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Deskside Tech - 64238526 - MU

Job Code: 64238526
Job Location: Arden Hills, MN
Category: Software Engineering
Last Updated: 01/03/2019
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Job Description:
Our customer is looking for a Deskside Tech to remote IT support to inside end users who operate in a fast paced, demanding environment and occasional backup HW configuration and repair activities.
 
Requirements:
• 5+ years + experience in supporting Sales related applications on iPad, iPhone and laptops and other mobile devices.
• 2+ years of phone support for remote user, with or without remote control capability
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPad and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM AirWatch console to manage user’s mobile devices.
• Ability to fix basic iPad and iPhone hardware issues on call itself and make the judgment of referring the others for Local/Apple support.
• Hands on experience on IT Service management tool like Remedy 8.1 or 9.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 64238526MU
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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