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Customer Service Representative - 59224248 - CG

Job Code: 59224248
Job Location: Eden Prairie, MN
Category: Admin
Last Updated: 11/17/2017
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Job Description:
We are looking for a Customer Service Representative. The Customer Service Representative answer incoming calls from customers.  
Specific Job Responsibilities:
• Provide Customer order status, tracking, quote pricing and lead-times.
• Create shipping/scheduling expedites as requested by the customer or sales.
• Provide basic sizing for NIA product lines based on general information provided by the customer.
• Enter and maintain the various types of sales orders, monthly stock orders and RMA orders; warranty exchange and consignment or Demo orders in a timely manner.
• Maintain hold codes on sales orders as needed.  Notify and work with appropriate departments to resolve issues.
• Work with applicable departments to update and maintain customer, product, and discount databases.
• Work as CS Screener to pre-screen Customer Service Emails for priority processing in the email queue.
• Become proficient with the current business systems and other tool and resources used by the Customer Service Department.
• Work with Sr. Customer Service Representative/Trainer to have a solid understanding of departmental procedures and the sales policies that pertain to Customer Service.
• Work with Manager of Customer Service to resolve complex problems.
• Provide support for new members of the department and provide backup coverage as needed.
• Flexibility on working hours may be requirement.
• Perform other duties as assigned or required by management.
 
Requirements:
• High School Diploma or GED
• Must have 2+ years of customer service experience in a manufacturing or industrial environment.
• Must have experience with ERP Systems
• Will not consider retail or office customer service experience.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 59224248CG
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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