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Customer Service Rep - 61785616 - RW

Job Code: 61785616
Job Location: Minnetonka, MN
Category: Admin
Last Updated: 04/26/2018
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Job Description:
Our Customer is looking for Customer Service Representative III is responsible for professionally responding to all customer and client inquiries of the Product Surveillance department. In addition, requirements of this position include demonstrating initiative to pursue unusual circumstances/situations and the ability to obtain the desired results when possible. Takes direct calls from customer and Sales Representatives to explain return product process, create and RGA in SAP, initiate a complaint in the complaint handling system, and order an Explant Return kit in Custom Point.
 
Requirements:
• High School diploma and 4+ years customer service experience.
• Demonstrated proficiency in software knowledge a plus.
• Knowledge of the medical industry, regarding sterile medical devices and Urology.
• Excellent telephone, oral and written communication skills.
• French speaking preferred
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 61785616RW
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 

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