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Customer Service Rep - 56378911 - JL

Job Code: 56378911
Job Location: St Paul, MN
Category: Admin
Last Updated: 04/14/2017
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Job Description:
Our customer is looking for a Customer Service Representatives primary responsibility is to respond to all new and existing customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
Candidates must have the ability to manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers. Also requires research skills to troubleshoot customer problems. Must be able to incorporate constructive feedback into improved performance. Customers may be internal or external with requests of varying degrees of complexity.
 
Requirements:
High School Diploma or GED is needed.  Must have experience dealing with customers that are internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills, as well as, good analytical skills. Experience with MS Office and/or SalesForce extremely helpful. Knowledge of Appliance Repair Plans and/or HVAC industry a plus. Previous experience working in customer care, specifically in a call center environment taking inbound calls is a big plus.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 56378911JL
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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