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Customer Service - 57174305 - CG

Job Code: 57174305
Job Location: St Paul, MN
Category: Admin
Last Updated: 07/15/2017
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Job Description:
We are looking for a Customer Service Rep to respond to all new and existing customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
Candidates must have the ability to manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers.
 
Requirements:
• Must have strong interpersonal, customer service and communication skills, as well as a good analytical skills.
• Experience with MS Office and/or SalesForce extremely helpful.
• This is a call center position; reporting to work on time and maintaining a good attendance record are critical.
• Successful candidates will have excellent communication skills, be detail oriented, able to work independently, willing to learn, proactive problem solvers, team players and able to multi-task.
• Previous experience working in customer care, specifically in a call center environment taking inbound calls, preferred.
• Knowledge of Appliance Repair Plans and/or HVAC industry a plus.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.
 
Please reference job # 57174305CG
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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