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Computer Support Tech - 64058690 - JF

Job Code: 64058690
Job Location: Plymouth, MN
Category: Software Engineering
Last Updated: 11/08/2018
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Job Description:
The Network and Computer Support Technician is responsible for identifying and developing his/her tool needs and skill sets to perform the responsibilities and duties of the position. Additionally, a level of understanding for each tool/skill is listed. There are three levels of understanding- low, medium, and administrative. The levels are guidelines for clarifying the expertise needed to best perform this position.  The primary tools/skills and levels of understanding for the position include but are not limited to:
• Tool/Skill Level of Understanding
• MS Windows Server Medium
• MS Windows High
• Cisco & Lenovo Hardware High
• VMware Medium
• Other Desktop Hardware High
• Microsoft Office Medium
• Citrix XenApp/XenDesktop Medium
• Cisco Network/Connectivity High
• MS Exchange Administrative
• VMware View High
• Troubleshooting Skills High
• Telephone/Communication Skills High
Scope of Responsibility:
Responsible for troubleshooting and resolving a wide variety of hardware, software, and general technology issues for users throughout the organization. In addition, the position is responsible for assisting the Infrastructure manager with day-to-day network-related functions and performing general data-center maintenance.
Essential Duties and Responsibilities
1. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
2. Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use.
Designing, configuring and testing networking software, computer hardware, and operating system software.
3. Desktop System Setup and Configuration - Works with internal customers to setup and configure desktop computers as deemed necessary by management. Coordinates the installation of devices, accessories, operating systems, and software.  Reconfigures desktop computers as needed.
4. Documentation - Establishes and maintains (tracks) requests for assistance documentation. Additionally, other Information Technology department members as necessary will document issue resolutions for use. Documented statistics regarding requests for assistance and issue resolution will be kept as up-to-date as possible and readily available for use and review by the Director of Information Technology.
5. The Network & Computer Support Technician works closely with the Information Technology Infrastructure manager to develop deploy and maintain our datacenter. Additionally, the Network and Computer Support Technician is responsible for leading the development, deployment and maintenance of specific servers.  (These might include Microsoft Exchange, Citrix XenDesktop, VMware View or SharePoint, for example.)
6. Customer Service
 
Requirements:
We are looking for a mid-level IT Technician with more experience on the networking side of things (Cisco, LAN, WAN). In addition, the candidates must be able to troubleshoot Microsoft related problems and be familiar with SharePoint, Action Directory and Exchange 2016.
QUALIFICATIONS:
Technical certifications on at least four of the systems below and 5-years of on-the-job experience.
 
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or softwareteam@entegee.com.
 
Please reference job # 64058690JF
 
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
 
 

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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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