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14428-Customer Care Representative - 53503457 - TV

Job Code: 53503457
Job Location: Mansfield, MA
Category: Admin
Last Updated: 10/07/2016
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Job Description:
• Place standard and expedited orders, as well as process customer approved returns and credits in JDE.
• Respond accurately, promptly and effectively with daily call and email volume.
• Utilize company policies and procedures while providing customer excellence.
• Research product availability, release dates and tracking and communicate to the appropriate internal or external customer.
• Work with our distribution center and carriers to meet scheduled delivery requirements.
• Determine corrective course of action in problem situations, balancing customer satisfaction and financial cost.
• Work with business stakeholders to maintain customer, product and pricing synchronization.
• Analyze master data, contract data and work with key stakeholders to uphold its integrity.
• Gather and analyze data to identify trends as well as recommend and implement solutions.  
• Utilize continuous improvement methodology including metrics, scorecards, and dashboards.
• Support special project participation.
• Serve as a liaison with business stakeholders to maintain customer and product synchronization.
• Analyze master data and work with key stakeholders to uphold its integrity.
• Gather and analyze data to identify trends as well as recommend and implement solutions.
• Supports business model conversions and executing actions through the use of project management methodologies.
• Update Standard Operating Procedures to reflect current policies, procedures, and data standards
• Perform additional duties as directed.
High School Diploma or GED required.
Country appropriate college (Bachelor’s) degree preferred or equivalent experience required.
• Minimum of 2 years’ Customer Service experience required.  
• Experience in the following data domains preferred: Product, Customer, Pricing, Rebates & Tracings, and
• Strong analytical and problem solving ability.
• Excellent oral and written communication skills.
• Excellent interpersonal, team oriented skills.
• Ability to synthesize complex issues and present resolution to all levels of management.
• Knowledge in Microsoft Office Access and Excel (including VLOOKUP and Pivot Tables), Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred.
• Ability to work in matrix environment.
• Experience with sequel queries and Tableau is a plus.
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or
Please reference job # 53503457TV
Equal Opportunity Employer


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Entegee is an equal opportunity employer. Entegee considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. No question in the website is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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